What is available in my area?

Review this spreadsheet for nationwide availability. 

https://docs.google.com/spreadsheets/d/1SZTazLtxDXyX_ACi7h2M4V0VSHXLrxeXHJJqCkjkiJg/edit#gid=760428237


What is BPL? 

The Buy-Per-Lead (BPL) program allows you to lock down a specific county/counties.

Is this program exclusive? 

Yes, expect leads to be delivered to you exclusively at a set cost per lead.


What is the turnaround time?

As soon as the billing document is completed by all parties, it will take 7 business days for the order to process and 4.5-5 weeks to start receiving leads in your CRM.


How do I pay?

You are billed periodically as leads are delivered to your CRM.


How do I place an order? 

"Vendor= Mail Pro or ARM 

Program= MP FEX, ARM MTG, Deluxe, CIL, Etc...

State and County= (available county)

Monthly requested for FEX= available lead freq. from column C

Full Contracted Name

*PLEASE INCLUDE YOUR HIERARCHY*


How do I cancel my existing order?

"Please send a cancellation request to the leads department at "leadsupport@familyfirstlife.com" in the following format:

Vendor= Mail Pro or ARM 

Program= MP FEX, ARM MTG, Deluxe, CIL, Etc... 

State and County= (state and county you would like to cancel)

After you receive confirmation that the order is canceled, we place you on the "do not mail list" however you're still responsible indefinitely for any leads that trickle in.


Can I give my county/order to another agent to take over entirely?

"Yes, this process is called a “BPL batch”. To request a batch please reach out to the leads department at "leadsupport@familyfirstlife.com" in the following format:

Vendor= Mail Pro or ARM 

Program= MP FEX, ARM MTG, Deluxe, CIL, Etc... 

Monthly requested for FEX= Number of leads you currently have ordered (weekly, bi-weekly, or monthly)

Full contracted name of the agent taking over the BPL program 

State and County= (state and county you would like to batch)

Once the batch request is received, the new agent will receive a billing document to provide their payment method. As soon as the billing document is completed by all parties, it will take 7 business days for the change to process and 3-5 business days to start receiving leads in your CRM.