If you've ordered leads from ILC and think they should be credited, please read below. 


How do I know if my lead is eligible for credit?


Please review the ILC credit reason mapping table below. 

Cherry Pick LeadsCredits
Aged Final Expense MailersDuplicate, Disconnected Phone Number, Age Not Eligible, PO Box, Other
Aged Mortgage Protection MailersDuplicate, Disconnected Phone Number, Age Not Eligible, PO Box, Other
Final Expense 1 MoDuplicate, Disconnected Phone Number, Age Not Eligible, PO Box, Other
Final Expense 2 MoDuplicate, Disconnected Phone Number, Age Not Eligible, PO Box, Other
Final Expense 3+ MoDuplicate, Disconnected Phone Number, Age Not Eligible, PO Box, Other
Instant Internet LeadDuplicate, Disconnected Phone Number, Age Not Eligible, PO Box, Other
Instant Internet Lead w/ BeneficiaryDuplicate, Disconnected Phone Number, Age Not Eligible, PO Box, Other
Internet Life Lead 1 MoDuplicate, Disconnected Phone Number, Age Not Eligible, PO Box, Other
Internet Life Lead 3 MoDuplicate, Disconnected Phone Number, Age Not Eligible, PO Box, Other
Mortgage Protection 1 MoDuplicate, Disconnected Phone Number, Age Not Eligible, PO Box, Other
Mortgage Protection 2 MoDuplicate, Disconnected Phone Number, Age Not Eligible, PO Box, Other
Mortgage Protection 3+ MoDuplicate, Disconnected Phone Number, Age Not Eligible, PO Box, Other
Mortgage Protection Call-In SilverDuplicate, Disconnected Phone Number, Age Not Eligible, PO Box, Other
Mortgage Protection w/o Image 1 MoDuplicate, Disconnected Phone Number, Age Not Eligible, PO Box, Other
Mortgage Protection w/o Image 2 MoDuplicate, Disconnected Phone Number, Age Not Eligible, PO Box, Other
Mortgage Protection Without Image 3+ MoDuplicate, Disconnected Phone Number, Age Not Eligible, PO Box, Other
New Internet Life LeadDuplicate, Disconnected Phone Number, Age Not Eligible, PO Box, Other
New Spanish Internet Lead (Beta)Duplicate, Disconnected Phone Number, Age Not Eligible, PO Box, Other
Spanish Instant Internet LeadDuplicate, Disconnected Phone Number, Age Not Eligible, PO Box, Other
YouTube Lead 3 MoDuplicate, Disconnected Phone Number, Age Not Eligible, PO Box, Other
YouTube Final ExpenseDuplicate, Disconnected Phone Number, Age Not Eligible, PO Box, Other
YouTube Lead 1 MoDuplicate, Disconnected Phone Number, Age Not Eligible, PO Box, Other
Mortgage Protection Internet Lead (Beta)Duplicate, Disconnected Phone Number, Age Not Eligible, PO Box, Other
Instant Facebook Lead Duplicate, Disconnected Phone Number, Age Not Eligible, PO Box, Other
Ethos Fresh Abandon Cart Insurance LeadDuplicate, Disconnected Phone Number, Age Not Eligible, PO Box, Other
Life Insurance (Realtime Lead)Duplicate, Disconnected Phone Number, Age Not Eligible, PO Box, Other


My lead has no credit allowance.

If your lead has no credit allowance but you'd like it reviewed, click here to submit that lead for a full review.  


If your lead is missing a phone number, you may utilize Fast People Search as a source to obtain the lead's phone number. This is a free website that allows you to obtain contact information. 


How do I know my lead was submitted for credit?

Once you've saved the credit reason ILC will send an email to you and the appropriate party to process that credit request. If you do not get that email, please contact leads@familyfirstlife.com right away to report this bug. 


How long do I have to request a credit?

Leads can be submitted for credit for up to 30 days from the time the lead was received.


When will my credit be processed?

Credit requests are audited and processed in the order they are received. There is a typical turnaround of 5-7 business days.


*For bulk credit requests please click here: https://app.smartsheet.com/b/form/76121d63e3294969aa3f20952b4dfd56